Frequently Asked Questions
Everything you need to know about your cosmic beauty experience.
Are your products cruelty-free and vegan?
Yes! Black Moon Cosmetics is 100% cruelty-free and vegan. We do not test on animals, and we do not use any animal-derived ingredients in our formulas.
When will my order ship?
Orders are typically processed within 2-4 business days. During high-volume periods like new launches or sales, processing may take up to 7 business days before your package is dispatched.
What is your return policy?
Due to the hygienic nature of cosmetic products, we are unable to accept returns or exchanges. If your item arrives damaged, please contact our support team within 48 hours of delivery.
Do you offer international shipping?
We ship to many countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs fees and duties are the responsibility of the customer.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Afterpay for interest-free installment payments.